This Privacy Policy describes how MyLumara™ we collect, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we may collect the following information:

• Contact details (such as name and email address)

• Order information (shipping address, billing address, payment status)

• Device information (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate with you about your order or inquiries

• Improve our website and customer experience

• Comply with legal obligations

3. Sharing Your Information

We only share your information with trusted third parties necessary to operate our store, such as:

• Payment processors

• Shipping and fulfillment partners

• Shopify and related services

We do not sell your personal data.

4. Cookies

We use cookies to improve site functionality and analyze traffic. You can manage or disable cookies through your browser settings.

5. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, and comply with legal requirements.

6. Your Rights (GDPR)

If you are located in the European Union, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

To exercise these rights, contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

8. Contact Information

For questions about this Privacy Policy or your personal data, contact us at:

Email: MyCurlix.store@proton.me
Business Location: Denmark

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

                 

                               Shipping Policy

Thank you for shopping with us! Below you’ll find all the information about how we process and ship orders.

Order Processing

All orders are processed within  1-4 days for 72.2% orders-business days. Once your order has been processed, you will receive a confirmation email.

Shipping Times

Estimated delivery times vary depending on your location:

• US: 8–15 business days

Please note that shipping times are estimates and may vary due to customs, weather conditions, or high-demand periods.

Shipping Costs

All Shipments are Free for any customer. Any applicable taxes or duties are the responsibility of the customer.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are not included in the product price or shipping cost and are the customer’s responsibility.

Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact us and we’ll be happy to assist. If an order is confirmed lost, we will offer a replacement or refund where appropriate. However, if the package and/or product is destroyed, please provide evidence by taking a photo or video of the parcel. It will help make the refund process move seamlessly.

Incorrect Address

Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about shipping, feel free to contact us through our contact page or by email.

Thank you for choosing us! 🚚✨

                                   Contact Us

If you have any questions about our products, your order, or need assistance, please get in touch using the form below. Our team aims to respond within 24–48 business hours.

Customer Support Hours:
Monday – Sunday, 9:00 AM - 4:00 PM (Copenhagen Time / CET)

Email: Help@mylumara.store

• Business Organisation : My Lumara™
• Email address : Business@mylumara.store
• Business Location : Denmark, Greater Copenhagen
• 24-48 for a response 

We’re here to help and will get back to you as soon as possible